Informationen für Käufer

 

 Virtrador.com

 Marketplace for shopping and sourcing

 

 

1. INTRODUCTION

 

2. INFORMATIONS ABOUT VENDORS PRESENT ON VIRTRADOR

 

3. WHAT COST

 

4. ACCOUNT TYPES

 

5. REGISTRATION ON VIRTRADOR

 

6. HOW TO BUY

 

7. DELIVERY INFORMATIONS

 

8. PAYMENT INFORMATIONS

 

9. ADDITIONAL BUYING TIPS

 

10. CUSTOM AND TAX

 


 

INTRODUCTION

Here we will describe the main information that for you as a customer should be useful, so we highly recommend that you read all of the items to be fully informed. If you have any questions, please feel free to contact us at info@virtrador.com

 

INFORMATIONS ABOUT VENDORS PRESENT ON VIRTRADOR

On Virtrador are present retailers. In the retail product catalog have free access and the ability to purchase all the visitors of this site without requiring registration on Virtrador. 

 

 

WHAT COST

For all buyers, service is completely free.

 

ACCOUNT TYPES

There are several customer groups:

► Guest customer
► Several retail business accounts for sellers


Account ˝Guest customer˝ ​​a customer is intended to retail customers. If they register thay will have a wide range of options in their account , have archived orders , wishlist , all transactions carried out, etc. Registration is particularly useful for electronic products , where these products are still available on our server and you can re-download it at any time, but registration is not obligatory for this account type.

For customers who occasionally buy , we offer the option to purchase products without registration , so for online shopping you need not to be registered. All guest customers have full access to retail data.

With this customer account you CAN NOT become a partner , i.e. you CAN NOT sell on the Virtrador. With this account you can only buy in the retail segment .

Account ˝retail business segment˝ ​​ is intended for legal entities, i.e. , companies or individual sellers depending on which activities belong . These accounts are designed for sellers.

 

REGISTRATION ON VIRTRADOR

Registration is completely free for all customer accounts and business segments. 

Account guest customer - registration is immediately active without authorization procedures 

Account for retail sellers - registration is active after our approval. We're checking account and in the event that the data is false or can not be verified, your account will be blocked or deleted. Note that you must be commercial user for this account.

5% OFF for all new registered customers - all our new members have 5% OFF for first ordered item by us. By Checkout use coupon cod REGISTER and you will see 5% OFF by original Price.

Coupon is valid only for Virtrador Products, not for sellers Products.

If coupon is not working, please inform us on: info@virtrador.com, and send us Product Name and Product model

 

4 STEPS FOR SHOPPING ON VIRTRADOR.COM

 

                                                              

  1. SEARCH FOR PRODUCTS     2. SCREEN PRODUCTS               3. CONTACT SELLER                   4. BUY PRODUCTS

 

 


 

 

 

MAIN TOOLS FOR SEARCING AND BUYING ON VIRTRADOR

 

Here we will describe only the main tools that you can use so that your shopping and sourcing experience becomes fast and fun:

 

     FIND PRODUCTS

 

OPTION 1. Searching for products with category

OPTION 2. Searching for products with key words

OPTION 3. Searching for brands

If you are looking for brands, you have several options to help you reach the brand that you are looking for:

  • ► set the arrow on the menu ˝UNSERE MARKEN˝ and it will open menu with logos from all manufacturers on Virtrador
  •  
  • ► click on the menu ˝UNSERE MARKEN˝ and you will be redirected in the new site with manufacturers selected by alphabet

 

 

Beck on the top of this artickle

 

 


 

SCREEN PRODUCTS

 

To help you easily, quickly and efficiently select exactly what you want, according to your criteria, we will present the main tools that will help you to select the best possible choice.

 

OPTION 1. Filter

 

With the filters on the left column of each category page, you can perform a search by product characteristics.

 

 

OPTION 2. Products comparison by the customer choice (at least two products, maximum four products)

 

When you reach the product you are interested, in the product description page next to the ˝AD TO CART˝ button, press option ˝+compare˝ and the product will be stored for comparison. After you do the same for desired number of products (at least two) in the upper part of the category page or in header, click on the option ˝PRODUCT COMPARE˝ and you will see new page with the comparison table of your products with main characteristics that are compared.

 

 

Beck on the top of this artickle

 


 

 

CONTACT SELLER

 

Before purchasing, we recommend to contact seller so that seller confirm availibility and terms of your product. After checkout, your buying is binding.

We have various tools to contact seller, so you can contact seller with:

  • ► contact form on product page (questions about product)
  • ► contact on seller description page (general questions)
  • ► contact us thorough our contact form 

 

AFTER PURCHASING AND RECIVING PRODUCT, PLEASE DON´T FORGET TO GIVE A RATE AND COMMENT SELLER AND PRODUCT!

Beck on the top of this artickle

 


 

BUY PRODUCTS

 

Once you have clicked button ˝ADD TO CART˝ on the top right corner of the screen will be short shown massage that the operation was successfully completed. After that, you only need to follow the instructions that guide you step by step to completion of purchasing.

Beck on the top of this artickle


 

DELIVERY INFORMATIONS

Option and price of delivery and delivery time are defined by vendors and this information should be presented in the vendor`s profile or product specification. In case you did not submit the information given by the seller, make sure to contact seller and ask for delivery details before purchasing. 

We recommend that you only accept registered shipping delivery or delivery through specialized companies such as DHL, etc., in this case, be sure to ask the seller for a shipment tracking number. These are the only ways where you have proof of shipment. If you arrange the delivery in other ways without any documents, you will be responsible for possible problems 

Delivery times within the domestic market should be no longer than 2-3 days, but be sure to check with the seller. All details about delivery you can find here

 

PAYMENT INFORMATIONS                     

Available is a payment directly to the merchant's account, and soon we plan to introduce a centralized billing system via PayPal. All traders have stored his accounts where your payment land so you always needs to have a document for proving the account where you paid money.

If you pay direct to seller, than seller need to send you pro-forma invoice with all details about payment. Than you can pay on seller account

Please note that PayPal is 100% secure payment and purchase via PayPal's is world`s best security mode that we offer for buyers and sellers. Accepted cards are MasterCard, Visa, Discover and American Express. 

More about opening a PayPal account you could find out on their web site here

In case you need help about this please contact us.

 

ADDITIONAL BUYING TIPS

On the front page and next to each product page you can reach detailed information about the seller, rating, contact information, seller products collection, pricing, shipping, etc. 

Before purchasing we advise you to definitely contact the seller to verify product availability, shipping costs, delivery times and anything else you want to know. Many merchants sell their products in other ways, so there is always a risk that when you are buying a product that is sold out. 

If the seller is from abroad, check the possible extra custom and shipping costs.

 

CUSTOM AND TAXES

Tax depends what country you are receiving the goods into. Some countries are easy to import into, and have few restrictions and no taxes. Other countries are ultra restrictive and have high taxes. Before you start importing bigger quantities from abroad to your country, you'll need to research what the law and practices are in your country.

 

Products listed By Virtrador are our last Prices to you:

There are no sales taxes or hidden charges to pay when you buy at Virtrador.com - However, you may need to pay some taxes on your local side when you receive the goods if product location is different from importing country. Please read below for more information.
 
When you buy from abroad, and the products are delivered to your country, this is by definition importing. This means the process to receive the goods will usually be different to simply buying mail-order products from shops inside your country.

 

Import Duty and Sales Tax Charged By Your Country:

Some countries charge tax on certain imported products, at certain quantity/value levels. Some countries do not. You are responsible for finding out the situation in your own country.
 
Whatever you order from Virtrador, we (or our sellers) will send you. We won't enforce any rules so it's up to you to make sure that what you are buying is OK to import in your country.
 
Many countries charge two kinds of tax when you import anything from overseas. These are (1) Sales Tax (VAT); (2) Import Duty. Usually these taxes are not very high,and the tax is calculated according to the value of the goods (+ shipping sometimes). On the other hand, many countries do not charge any tax on certain types of goods, or on small shipments.
 
Declared Value: Packet Value Affects Tax

Usually, importing big quantities of goods from overseas is controlled by your country's customs quite strictly, but smaller quantities can be imported more freely. The definition of "big quantity" and "small quantity" (often defined by a value "threshhold") varies from country to country.
 
The term "ad valorem" in import taxes means that the tax you have to pay is calculated as a percentage of the total value of the goods (+sometimes the shipping too). Obviously there would be an advantage to declare the value of the goods lower in such cases. This is known as "under-declaring" the goods and is not permitted, despite being widespread practice. Any customization you request from us in regard to declaration value on the shipping paperwork is not our practice.
 
Declared Contents: Packet Contents Affect Tax

The category of goods you are importing often has an effect on whether you have to pay tax, or how much.
 
Obviously, certain categories of dangerous or restricted goods are illegal to import in most countries. Other, specific restrictions on certain items such as laser products or AV recording devices may apply in your country as well - please research that information for your local country.
 
The declared contents of a package must be true and accurate for customs purposes. Any customization you request from us regarding declaration of packet contents is not our practice.
 
Tax And Air Mail Packets

Typically, taxes are more often / more strictly applied to courier shipments (UPS, FedEx, DHL) than postal shipments (Air Mail, USPS, EMS). In many countries, for single items, postal shipping is a simple way to reduce or eliminate import taxes.
 
However, shipping by air mail is not necessarily a guarantee of avoiding such taxes.
 
How To Pay Import Taxes

If you have to pay any tax on the goods you receive, the most common way is that the taxes are first paid at customs by the courier (e.g. DHL, FedEx, UPS) and then you simply pay back the courier using cash or your credit card, when they deliver the goods to your door.
 
On bigger orders (meaning, for most countries, anything more than one or two cartons) you should consider hiring a professional licensed Customs Broker to assist you with the clearance of your goods when they arrive in your destination country. This is because tax and contents assessment is applied most strictly to bigger shipments. 
 
Why You Need To Do Your Own Research

Import and tax rules are (a) different in every country; (b) changing often; (c) highly dependent on the shipment size and contents; and (d) not consistently applied by your country's different ports and customs houses. Therefore Virtrador cannot offer you specific advice about how much tax you will have to pay, or any guarantees related to this issue. 
 
We will always do our best to help you import successfully and profitably. If you have any doubts, simply open a help ticket with our Customer Support Team.
 
Sometimes the importing rules according to your country's government and customs are not enforced as strictly or consistently as they say. A good way to find out the realities of importing into your country is to begin with a series of smaller orders from us and make careful notes of what (if any) steps you had to go through or charges you had to pay. You may be pleasantly surprised how easy importing is for you.
 
 
Tax Liability

The importer is solely responsible for all import taxes, sales taxes, and any other customs-related charges.
 
Virtrador.com accepts no liability for any such charges. Importing taxes and charges cannot and will not be quoted/predicted, and they cannot be reimbursed to you under any circumstances.
 
If an importer refuses to pay taxes or otherwise refuses to comply with requirements of the importing or customs clearance process, the goods will usually not be delivered successfully. In such cases the goods could be seized by customs, destroyed, or returned back to sender. In any such cases you, the importer, bear sole responsibility provided no error has been made by Virtrador in following your order requirements.
 
 
Getting More Information About Taxes

Please undertake your own research about import regulations and taxes in your country. We can offer informal pre-sales advice, but we will not offer any formal advice or guarantees due to this issue being beyond our control.

 

NOTE 

Please note that Virtrador does not participate in any form in trade between you and the seller. Responsibility for product information and products is exclusively to the seller, whose contact is visible and accessible. Virtrador is the only the bridge between the buyer and seller. Virtrador is responsible in full only for products sold from us.